Frequently Asked Questions (FAQ)

General Questions

What is CardBerus?

CardBerus is your ultimate platform for trading, buying, and selling collectible cards. Whether you’re into sports cards, trading card games (TCGs), or rare collectibles, we’ve got you covered!

Who can use CardBerus?

Anyone passionate about trading cards! Whether you’re a collector, a casual buyer, or a serious trader, CardBerus provides a secure and user-friendly platform for all.

Is CardBerus free to use?

Creating an account and browsing listings is completely free. However, certain features, such as premium listings or transaction fees, may apply.

 

Buying & Selling

How do I buy cards on CardBerus?

1. Browse listings or search for specific cards.
2. Check the details and seller rating.
3. Place an order and complete the payment securely.
4. Track your order until it arrives!

Are transactions secure?

Yes! You can pay through GCash, bank deposit, PayPal, or Wise transfer. We prioritize secure transactions and offer protections to ensure both buyers and sellers have a smooth experience.

What happens if the price of a product changes after I place an order?

CardBerus reserves the right to cancel an order if there is a significant price fluctuation or pricing discrepancy affecting any product included in the order. In such cases, the customer will receive a full refund of the payment made for the affected order. We will notify the customer as soon as possible if an order needs to be cancelled due to price changes.

 

Shipping & Returns

What are the shipping options?

1. LBC (Sakto Pouch) – Shipping price may change if the order exceeds the pouch size or area limitations.
2. Lalamove/Grab Pickup – Buyers can book their own pickup service. You may contact or chat with us through our Facebook page for assistance.
3. Free Shipping (Card Singles Only) – Please choose this option if your order contains card singles only.
4. FedEx/DHL – Available for international purchases. Different shipping rates apply depending on the destination, including Asian countries and the USA.

Who handles the shipping?

Sellers are responsible for preparing and shipping items to buyers. For Lalamove or Grab orders, buyers are responsible for booking their preferred pickup service. We recommend using tracked and insured shipping whenever available for added security.

Can I return a card if I’m not satisfied?

All cards sold are generally in Mint or Near Mint condition, unless otherwise stated in the product listing. We may replace a card when appropriate, but refunds are handled on a case-by-case basis.

What if I don’t receive my order?

If your order is lost, delayed, or not received, please contact us immediately so we can assist you in resolving the issue.